At Facial Aesthetics London we pride ourselves in delivering outstanding professional customer service to all our clients. We are a leading clinic in providing specialist skin treatments carried out by dedicated experts. We treat all of our clients with care, respect and compassion, however, there may be times when the service you have received may not reach the high standards that we aim to achieve.

It is important to Facial Aesthetics London that you inform us of your dissatisfaction. Should this happen, the most effective way of resolving any concerns is by informing the clinic manager or practitioner immediately after the service of treatment. At Facial Aesthetics London, we will listen to any of your concerns, and aim to resolve the complaint effectively. Should you need assistance with making your complaint we are more than happy to support you through the process.

It is best to make your complaint as soon as possible as it will be easier to investigate the facts. You should normally make your complaint within three months of the incident that you are concerned about. Facial Aesthetics London may be willing to investigate the complaint after the three months of the incident if you have a good reason to why you could not act any sooner.

Any complaint must be written and sent to tyrrell.michelle@gmail.com where we aim to resolve the complaint efficiently and effectively. The complaint will be investigated by the clinic manager and you will receive acknowledgment either through phone or email within 3 working days. The clinic manager will provide you within a written response within 20 working days from the acknowledgment of the complaint, however, if the complaint is of a complicated nature the investigation may take a little longer.

You will be investigated by the medical team and you may be asked to attend the clinic for an assessment. If this is the case, you will be informed of the date of assessment. Once the assessment is complete you will receive an outcome of your complaint within 20 working days either by letter, email, or phone.