Set out below are the terms on which Facial Aesthetics London provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatments. 

• All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.
• All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.
• All information will be treated as confidential and protected in accordance with Data Protection legislation
• Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us. 

New Patient – Telephone Consultation 

Whilst telephone consultations are discouraged, we acknowledge some circumstances when this service may be helpful; particularly for our patients who will be travelling long distance. New patients, seeking advice from a practitioner in a telephone discussion, require a diary appointment of 30 minutes. Patients must call the clinic at the time agreed. A charge of £50 is made, payable in advance. 

Appointment Cancellation Policy

We kindly ask that if you wish to cancel or reschedule your appointment, that you give us at least 48 hours’ notice. Any deposits paid for treatments will be lost if 48 hours is not given.This policy is in place out of respect for our staff members and clients. Cancellations with less than 48 hours’ notice are difficult to fill.

Lateness Policy

If for any reason you are running late to your appointment please call us on 07888 751506 We work very hard to schedule the right amount of time for each treatment. Accommodating late clients is often impossible without disrupting every other clients scheduled that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your treatment will be performed that day. Lateness of 15 minutes or more will require rescheduling your appointment for another day and the loss of your deposit.

Deposits for Appointments

There is a £50 deposit payable for all aesthetic appointments and deposits will be redeemable against any treatment on the day. Deposits are non-refundable and will be forfeited if you are past the cut off time to carry out your treatment. 

No Shows

In the event you do not show up to your appointment, you will lose the deposit paid to secure the appointment and you will be required to give a deposit for your next appointment. If you miss three consecutive appointments without contacting the clinic, you will be unable to schedule future appointments.

Gift Vouchers

No refunds will be given for gift voucher purchases. Gift vouchers are NOT redeemable for cash. Gift vouchers are valid for 12 months from the date of purchase. Gift vouchers are redeemable only against products and services. If change is required this will be given in the form of a credit on your client record at the clinic to be redeemed on your next visit.

Children, Plus Ones & Dogs

Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. If you require a chaperone to accompany you to your appointment please let our front of house team know. We are a small clinic with limited space for our clients to relax, so if you anticipate someone accompanying you to the clinic, please notify us in advance. We love dogs, however as we are a medical clinic, we are unable to accept any K9 companions to the clinic due to health and safety.

Consultations

At Facial Aesthetics London, we really want you to achieve the best for you so that you LOVE your results. In order for us to fully assess that you are suitable for treatment, and to decide on the right procedures for our clients, it is necessary for all first-time clients to have a consultation. If you then decide to proceed with the treatment on the same day, this will normally be possible, subject to consultation.

Personal Belongings

Our team cannot accept any responsibility for loss or damage of your personal possessions while on the premises. 

Liability

Facial Aesthetics London will not be liable in contract, or otherwise for any economic loss (including without limitation, loss of profit), or for any other special, indirect or consequential loss or damage, arising out of, or in connection with, its provision of any goods and/or services to the client. It is the client’s responsibility to ensure that he or she provide Facial Aesthetics London with all relevant medical details prior to each treatment. Facial Aesthetics a London will not be liable for any damage that occurs as a result of the client’s failure to disclose such details. The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Facial Aesthetics London regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Facial Aesthetics London liability for death or any personal injury resulting from negligence.

Your right to complain

Facial Aesthetics London endeavours to treat all its clients appropriately, compassionately and fairly. However, if you have an issue with any matter in relation to your treatment you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, Facial Aesthetics London will be pleased to help and support you through the process.